Company News from Sentur Health

Frequently asked questions

  • Sentur Recovery is the only comprehensive digital health platform powered by a S.M.A.R.T. System™. It seamlessly integrates evidence-based trauma treatment modalities with advanced technology to offer personalized AI-driven sessions for patients and advanced tools for clinicians. Blending Sentur Recovery with your existing care / existing programming enhances treatment outcomes, boosts patient engagement, and amplifies value-based care results—all at a fraction of the cost of traditional programming and administrative initiatives.

  • Sentur Recovery is intentionally designed to seamlessly integrate your existing programs with minimal disruption. Our team provides comprehensive support during implementation, ensuring a smooth transition and effective use by both clients and clinical staff from day one. Training can be completed in under 30 minutes, with no additional administrative burden on your end—we take care of everything.

  • Currently, Sentur Recovery does not integrate directly with EHR systems, but this is a key feature on our development roadmap. Our goal is to ensure that all patient data from the Sentur Recovery platform will seamlessly integrate into your in-person treatment planning in the near future, providing a unified view of patient care. We are committed to making this integration as smooth and effective as possible for your facility.

  • Improved patient engagement, enhanced treatment success, and higher patient satisfaction - these are the key measurable outcomes you can expect to see with Sentur Recovery.

  • Yes, Sentur Recovery is designed to offer flexibility. While our platform offers a comprehensive set of features out of the box, we understand that each facility has unique needs. We work closely with you to tailor certain aspects of the platform to align with your specific requirements should that be necessary. We ensure that Sentur Recovery seamlessly integrates into your existing programs and enhances your care delivery. As we continue to develop our platform, we are committed to expanding customization options based on the feedback and needs of our partner facilities.

  • Sentur Recovery is built to the highest standards of safety and security. Yes, our platform is fully HIPAA compliant, ensuring that all patient data is protected in accordance with federal regulations. We utilize advanced encryption and security protocols to safeguard sensitive information, and our team continuously monitors and updates the platform to maintain the highest levels of data security. Your patients' privacy and safety are our top priorities.

  • Sofia is Sentur Recovery's AI-driven recovery guide. Sofia is meticulously crafted by a first-class clinical and engineering team using evidence-based trauma care and cutting-edge AI principles. As a vital component of the S.M.A.R.T. System™, Sofia guides users through the ARC of Healing Trauma Care program at a personalized pace, while providing empathetic support, managing crises, and delivering comprehensive care summaries to the clinical team. Sofia ensures a 360-degree view of patient care, enhancing both safety and therapeutic outcomes.


  • The Sentur Recovery Crisis Protocol is designed to ensure the safety and well-being of users by providing a structured response to potential crisis situations. Sofia continuously monitors interactions for signs of distress, such as mentions of self-harm, suicide, or harm to others. Upon detecting these indicators, Sofia shifts to crisis response mode, acknowledging the user’s feelings with empathy and conducting a risk assessment to determine the severity of the situation. Depending on the risk level, Sofia either offers supportive dialogue and resources or escalates the situation by advising the user to contact emergency services. Throughout the process, Sofia ensures transparency by informing the user of the actions being taken and seeking their consent. All crisis interactions are documented and communicated to the clinical in-person treatment team through the clinical dashboard, ensuring they are fully informed and able to provide appropriate follow-up care. Post-crisis, Sofia follows up with the user to provide ongoing support and documents the incident to improve future responses.

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